Policies

Shipping & Returns

At HerNaturals, we aim to provide a smooth and reliable delivery experience for all our customers — whether you're located in the U.S. or shopping internationally. 
Shipping and processing is 2-17 business days not including weekends or holidays. 

 

Shipping & Delivery Policy - HerNaturals

At HerNaturals, every order is carefully packaged and inspected before shipment to ensure it arrives safely and securely.

Once orders are shipped and in the possession of

USPS or the selected carrier, HerNaturals is no longer responsible for lost, stolen, or damaged packages during transit.

Lost, Stolen, or Empty Package Policy – HerNaturals

At HerNaturals, we take every order and shipment seriously and ensure all packages are securely packed and shipped.

If you experience any issues with your order, please contact us at hernaturalscontact@gmail.com, and our customer service team will respond as soon as possible.


For any packages that are lost, stolen, damaged, or arrive empty, customers are now required to file a claim directly with USPS. You will need to submit all necessary photos and details to them for review.


Please note:


  • Claims must be filed within 60 days from the shipment date
  • If your claim is approved, USPS may issue a refund or reimbursement
  • If your claim is denied, we are unable to guarantee a replacement or refund



If your order was previously placed within the claim window and you were advised differently, please proceed with filing your claim as soon as possible. If the claim window has passed, you may contact us, and we will try to assist, but resolutions are not guaranteed.


We highly recommend purchasing shipping insurance at checkout. Once your order is shipped and in the carrier’s possession, it is no longer under our control.


Thank you for your understanding and continued support of Hernaturals.

Please note:
HerNaturals is not responsible for lost or stolen packages once marked delivered without shipping protection added at checkout. We strongly recommend selecting shipping protection during checkout for full coverage and faster resolutions.

By placing an order with HerNaturals, you agree to these terms and understand that all shipping claims must be handled directly through our business.Once proof of claim has been submitted ans approved, our team will gladly assist with a one-time replacement or resolution.

 

Incorrect Shipping Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. You will be required to pay for shipping again once the product is returned to sender, If the product is not returned to sender, the entire order will have to be re-purchased. 

 

Shipping Protection

Customers who purchase shipping protection at checkout are fully covered for lost, stolen, or damaged packages.

We appreciate your understanding as we continue to protect both our customers and our growing brand.

- HerNaturals Support Team

 

International Shipping

We ship internationally to select countries.
Shipping costs and estimated delivery timeframes will be clearly shown during checkout when you select your delivery option.

International orders may take longer to arrive depending on the location, customs processing, and local postal services. In some regions, express delivery options are available. The estimated delivery timeframe will also be displayed at checkout.

Please note: A parcel is considered lost if it has not arrived 30 days post-dispatch.

Customs Fees (Including Duties)

For international orders, import duties, taxes, or customs fees may apply depending on your country’s regulations. These charges are the responsibility of the recipient.

To avoid delays or returns, we recommend clearing any customs fees promptly.
If your order is returned due to unpaid customs fees, the return shipping cost will be deducted from your refund.

Return Policy

  • Non-Refundable Shipping Fee
    If a parcel is returned to us due to an incorrect shipping address provided at checkout, the original shipping fee is non-refundable.
    If you’d like the product resent, you will be responsible for paying the shipping fee again.

  • Address Confirmation
    Please double-check your shipping address before completing your order to avoid any delivery issues.

  • Customer Responsibility
    It is the customer’s responsibility to provide an accurate and complete shipping address at the time of purchase.
    HerNaturals is not liable for delays or extra charges caused by incorrect address information.

Important: We do not accept returns if the bottle has been opened or used.