Policies

Shipping & Returns

At HerNaturals, we aim to provide a smooth and reliable delivery experience for all our customers — whether you're located in the U.S. or shopping internationally.

International Shipping

We ship internationally to select countries.
Shipping costs and estimated delivery timeframes will be clearly shown during checkout when you select your delivery option.

International orders may take longer to arrive depending on the location, customs processing, and local postal services. In some regions, express delivery options are available. The estimated delivery timeframe will also be displayed at checkout.

Please note: A parcel is considered lost if it has not arrived 30 days post-dispatch.

Customs Fees (Including Duties)

For international orders, import duties, taxes, or customs fees may apply depending on your country’s regulations. These charges are the responsibility of the recipient.

To avoid delays or returns, we recommend clearing any customs fees promptly.
If your order is returned due to unpaid customs fees, the return shipping cost will be deducted from your refund.

Return Policy

  • Non-Refundable Shipping Fee
    If a parcel is returned to us due to an incorrect shipping address provided at checkout, the original shipping fee is non-refundable.
    If you’d like the product resent, you will be responsible for paying the shipping fee again.

  • Address Confirmation
    Please double-check your shipping address before completing your order to avoid any delivery issues.

  • Customer Responsibility
    It is the customer’s responsibility to provide an accurate and complete shipping address at the time of purchase.
    HerNaturals is not liable for delays or extra charges caused by incorrect address information.

Important: We do not accept returns if the bottle has been opened or used.